IMPROVE CUSTOMER RELATIONSHIP IN THE CURRENT FASHION INDUSTRY (CRM) Essay

IMPROVE CUSTOMER RELATIONSHIP IN THE CURRENT FASHION INDUSTRY (CRM) - Essay Example Information technology has accelerated the evolutionary phase of customer relationship. Many CRM software and information systems are available today which can be used for capturing and storing potential customer data which help organizations in developing and maintaining customer relationship. This report is an attempt to provide comprehensive information on technologies used by the present day organizations for maintaining a healthy relationship with their potential customers. Supply chain has also supported organizations in improving their relationship building activities with their customers. Customer Relationship Management (CRM) is a comprehensive approach adopted by organizations in order to create, maintain, and expand their customer base. It has become an essential part of every organization and seeks participation from all of the departments of that organization. It should be noted the process of customer base development of an organization is not dependent on any specific department. Instead it is a strategy which must be followed by all of the departments while developing their departmental plans. It is not solely related to the IT department of the organization neither it is an activity performed by the sales and marketing team (Anderson & Kerr, 2002). Present day business situation has forced organizations to revamp their traditional approaches so as to meet their target revenue and sales volume. High level of competition has become an issue not only for international level organizations but also for the organizations operating in the national and domestic markets. Organizations are required to use smarter techniques for identifying and retaining their customers. This has also made it necessary for the present day organizations to analyze their offerings and identify their targeted customers. The latter is considered as the key to success as it increases the of the productivity and revenue generation of the

Performance appraisal Research Paper Example | Topics and Well Written Essays - 750 words

Performance appraisal - Research Paper Example Performance Appraisals should be able to minimize the gap between the evaluation that an employee receives on a particular performance and the actual results the individual has achieved. However, this is seldom achieved. Studies have been conducted on the efficacy of performance appraisal as social and the emotional factors or the cognitive process on performance appraisal has been assessed. While it is vehemently believed that performance appraisal can have positive implications and help improve organizational effectiveness, these studies suggest that organizations have not been able to achieve the intended objectives in conducting performance appraisal. This paper reviews the perceived benefits of performance appraisal and the constraints that have hindered the development of an effective performance appraisal system. Literature Review Performance Appraisal has been defined as the "formal evaluation of an employee's job performance in order to determine the degree to which the empl oyee is performing effectively" (Griffin & Ebert, 2002 cited by Schraeder, Becton & Portis, 2007). Performance management is about improving performance but is often forgotten (Hendry et al, 2006). Aligning with corporate objectives and goals The PA system should be strategically aligned with corporate objectives and goals to achieve the intended results. This requires careful thinking and serious planning as the administrative, developmental, and strategic needs have to be integrated (Caruth & Humphreys, 2008). Therefore, an effective PA system should reflect formalization, job relatedness, standards and measurements, validity, reliability, open communication, trained appraisers, ease of use, employee accessibility to results, review procedures, and appeal procedures. Through written employee handbook the employees should be made aware of the formal procedures and policies. The appraisal factors should account for success or lack of success in performing a job. These should be well understood and uniformly interpreted by all appraisers. For meaningful appraisal standards should be thoughtfully set so that it ensures integration of information into the overall strategic process of the organization. Benefits of PA Performance appraisals are used to determine employee compensation, merit pay, while also facilitating human resource management functions. PA can also provide information about the effectiveness of the firm’s selection and placement programs, in addition to identifying training needs (Pettijohn et al, 2008). The most important function is to provide information and direction to employees which would lead to enhanced performance. PA is meant to gather information for personnel decisions such as rewards, promotion, transfers or termination (Kennedy & Dresser, 2001). It is also used as a tool to identify weaknesses which helps identify training and development needs. However, seldom is there focus on personality traits and behavior. According to Schraeder, Becton and Portis (2007) performance appraisals have definite benefits such as enhanced communication, enhanced employee focus by promoting trust; it leads to goal setting and enhanced performance. Facilitating communication reduces employee uncertainty, according to Schraeder et al while inhibiting or hindering communication is an organizational weakness (Caruth & Humphre

Working in Groups Essay Example for Free

Working in Groups Essay -Have you ever worked on a group project? Was it easy peasy, or was it an unforgettable nightmare? Working together is hard, its no wonder group projects have such a bad reputation. Everyone will have to work on a group project at some point in their lives with a little whether it be school, business, an organization or even an event. Often when working in groups, members communicate poorly or sometimes not at all. In some cases people may even stab each other in the back. There are many difficult situations that may arise when working in groups. Some of the most common are participation, conflict, blame and domination. There will always be some who do not participate as much as others and will take a back seat and ride along the coat tails reaping all the same rewards as others who are working very hard. There may be some conflict because people have different opinions and points of view and may challenge what is being said or done by another member. This is ok, except when comments become personal or directed at specific people. This can often lead to resentment or animosity within the group. Things may go wrong at some point and it is easy to direct blame at someone and can be very damaging to the person blame is being put upon. Other members may direct anger and frustrations toward that member causing them to with draw from the group. Some people just have stronger personalities, I myself am usually one of the more outspoken members but in this experience I chose to take on a different roll because I do not currently have the time to be in a leadership type role. Often the more dominate people leave others feeling as if they do not have the opportunity to make their point or that their point doesnt even  matter. I personally experienced this when making a suggestion at this group projects meet up. As when working on anything, there are always going to be advantages and disadvantages. The first and most important advantage is increased productivity. Each individual can use the best skills they possess, and ensure quality to their work. There will be more resources available to you and the skill level will be broader. When a member is not able to complete something for any reason there are others who can be reliable for it. In a group there will be more ideas, different points of views and many suggestions to help make the group better. The disadvantages are that there is no individual thinking even if you feel strongly about something it must be a group decision in the end. The time an individual puts into a group is unknown and not acknowledged and credit is given as a whole even if you put in majority of the work. The competitive attitudes of people working in groups can also be a problem because some may lose focus as they are worried about who is doing more work rather than who is doing good work. I have worked in groups a few times and all had very different experiences depending on the project or task assigned. I would have to say that the best group experience for me was when working on a school project. When we first met up as a group, together we assigned who would be doing what. We also set up two deadlines in which we met up and discussed progress, problems and other issues anyone was experiencing. I would have to say that project was successful because we all collaborated decisions and responsibilities. Many people as adults already know what they are knowledgeable in and what they would be most successful in completing, so we first picked and chose then assigned what was left. When you are confident or interested in what you are working on it is much easier to complete. This group assignment was difficult in my opinion. The type of experience that gives working in groups a bad reputation and I know I am partly at fault for just accepting the situation rather than trying to make it better.  First off we did not know each other prior and had no clue what to expect of each other as far as interaction and personalities. The three of us met up once in Panera during the lunch rush and loud crowds, which I found to be quite distracting. When I arrived the other two members were already sitting. It seemed that one of the group members felt she had the most experience and pretty much took over. (I will call her the lead) She stated that we can finish this today in like 30-40 minutes My thought were WHAT!! We sat looking up our topic but not seeming to get much done. I suggested that we make an outline what we want covered about our topic and then assign who does what. I received a puzzled look from both and the lead said that due to the topic and type of assignment it just was not possible as it was too broad. The other member appeared to me to be on the quiet side, kind of a go with the flow person. I decided to do the same and stepped back knowing that what I was choosing to do would be unbeneficial to all of us. I felt I would just do what I felt was necessary on my own. The possibilities of problems can be endless within groups, ranging from general negativity to specific problems such as irregular attendance, unwillingness or inability to meet up as well as aggressive behavior or arguments. But the benefits and experience of working in a group make it worth the while and a lot can be avoided by setting up clear guidelines like rules or norms for the group from the beginning. Giving positive feedback and support from other members. And most importantly when problems do arise deal with them immediately and find a resolution to overcome the difficulties within the group so that it will build trust amongst the group and it can move forward positively. People forget that when working together it is every ones goal to make decisions to lead the group forward not just an individual. Groups are made u of individuals with varying personalities, backgrounds and ideas. For a group to work well a bond needs to be developed. Every group needs a leader and each member should feel a sense of belonging, a reason and purpose for their presence in the group. Each and every group experience will have a different lesson that can be learned whether good or bad. Work Cited Armbruster, Rachel Banding together for a cause Wiley and Sons Inc. 2012 Astin, A. (1993). What Matters in college? Four Critical Years Revisited. San Francisco: Jossey-Bass. Web Oct 2014 Hammar Chiriac, Eva, Gareth J. Williams, and Carl Senior. Group Work As An Incentive For Learning Students Experiences Of Group Work. _Frontiers In Psychology_ 5.(2014): 1-10. _Academic Search Complete_. Web. Oct 2014 Rafferty, Patricia D. The Evaluation Of MBA Group Work: A Case Study Of Graduate Student Experiences And Perceptions Of Positive Group Work Outcomes. _Journal Of Education For Business_ 88.1 (2013): 43-50. _Business Source Complete_. Oct 2014

The Role of Consumer Protection Agency and the Judiciary on Consumer Protection Essay Example for Free

The Role of Consumer Protection Agency and the Judiciary on Consumer Protection Essay A consumer can be defined as someone who acquires goods or services for direct use or ownership rather than for resale or use in production and manufacturing. Consumer protection  consists of laws and organizations designed to ensure the rights of consumers as well as fair trade competition and the free flow of truthful information in the marketplace. The laws are designed to prevent businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors and may provide additional protection for the weak and those unable to take care of themselves. Consumer protection laws are a form of government  regulation  which aims to protect the rights of  consumers. For example, a government may require businesses to disclose detailed information about products—particularly in areas where safety or public health is an issue, such as food. Consumer protection is linked to the idea of consumer rights (that consumers have various rights as consumers), and to the formation of  consumer organizations, which help consumers make better choices in the marketplace and get help with consumer complaints. Other organizations that promote consumer protection include government organizations and self-regulating business organizations such as consumer protection agencies and organizations, the Federal Trade Commission etc. Consumer interests can also be protected by promoting competition in the markets which directly and indirectly serve consumers, consistent with economic efficiency. In Nigeria, the major Consumer Protection Agency saddled with this responsibility is the Consumer Protection Council (CPC). Consumer Protection Council (CPC)  is a Parastatal of the Federal Government of Nigeria, supervised by the Federal Ministry of Trade and Investment. Though established by Act No. 6 of1992, it commenced operations only in 1999, when its institutional framework was put in place. The mandate of CPC is to, among others, eliminate hazardous products from the market, provide speedy redress to consumers complaints, undertake campaigns which would lead to increased consumer awareness, ensure that consumers’ interest receive due consideration at the appropriate forum, and encourage trade, industry and professional associations to develop and enforce in their various fields uality standards designed to safeguard the interest of consumers. While using all legitimate means to eliminate the scourge of consumer rights abuse in the Nigerian market place, it is common knowledge that an uninformed consumer population cannot be effectively protected if they do not know that they have rights, what the rights are, and how the rights could be protected. On the other hand, businesses and organizations also need to be well acquainted with their obligations to consumers. Based on this, the CPC serves to effectively police the market, sensitizing consumers to their rights and responsibilities and at the same time ensuring that businesses are committed to fulfilling their obligations to consumers. This is all in a bid to ensure that the country would become a better consumer-friendly nation. Consumers are entitled to a variety or rights, and the Consumer Protection Council and other consumer protection agencies serve to create awareness of these rights. All of which must be insisted upon, and most of which are stated below: 1. The Right to Satisfaction of Basic Needs: Access to basic goods and services necessary for survival, such as food, water, energy, clothing, shelter, health-care, education and sanitation. Goods and services must meet the standard of quality promised such that there is value for money in the purchase. 2. The Right to Safety: Protection from hazardous products, production processes and services. The Right to Information: Provision of information enabling informed consumer choice as well as protection from misleading or inaccurate advertising and labeling. 4. The Right to Choose: Access to variety of quality products and services at competitive prices. 5. The Right to Redress: Compensation for misrepresentation, shoddy goods and unsatisfactory public and private services, including the right to adequate legal representation. 6. The Right to Consumer Education: Acquisition of the skills required to be an informed consumer throughout life. 7. The Right to Consumer Representation: Advocacy of consumers interest and the ability to take part in the formulation of economic and other policies affecting consumers i. e. the right to be heard. 8. The Right to a Healthy Environment: Habitation is a place that is safe for present and future generations and which will enhance the quality of their lives. On its own part, the Judiciary is defined as the system of courts of justice in the country, and serves to ensure that all laws regarding consumer protection are enforced and strictly adhered to, and stiff penalties are meted out to defaulters. The laws, terms and conditions regarding consumer protection are reflected in The Consumer Protection Council Act (1992 No 66), where control of key aspects of consumer protection such as sales promotions, advertisements, products and services monitoring and regulation are explicitly stated. For instance, in the case of sales promotions, The Consumer Protection Council Act grants authority to the CPC to verify the genuineness of all sales promotions, ensuring that they are within legal, decent, honest and faithful limits, and ensure their direct supervision. The judiciary metes out penalties to erring parties which could be in the form of suspension for a definite period of time, fines and/or direct prohibition of activity. These, to a large extent are aimed at regulating and controlling the excesses of manufacturers, advertisers and consumers and ensure that all practices concerned are within legal and permissible limits, and is especially necessary in countries such as Nigeria because the global crisis has made ready markets in developed countries to look for emerging markets with a huge population base to dump their products, and Nigeria fits the description of such emerging market. The judiciary, through the enforcement of The Consumer Protection Council Act (1992 No 66), which guides consumer protection, ensures that Nigeria does not become a ready market for unscrupulous foreign countries and companies to dump products and services.

Ways To Overcome Your Weaknesses English Language Essay

Ways To Overcome Your Weaknesses English Language Essay Everyone have their own skills. Skills are the ability to do something well. If you order your custom term paper from our custom writing service you will receive a perfectly written assignment on Personal Strengths and Weaknesses. What we need from you is to provide us with your detailed paper instructions for our experienced writers to follow all of your specific writing requirements. Specify your order details, state the exact number of pages required and our custom writing professionals will deliver the best quality Personal Strengths and Weaknesses paper right on time. The purpose of this paper is to clearly define each of my strengths and weaknesses and figure out a way to identify my personal strengths and weaknesses. In order for me to improve myself and enhance my learning process. I also believe realizing my strengths and weaknesses will help me to become more self-conscious and a well-rounded individual. MAIN BODY Strength My strength is I will do the work whatever is given to me and I finish as quickly as possible. Time Management, Flexible, Organiser and Open minded. I am always positive attitude for every work whatever is given to me and I do that work patiently. I have ability to do the hard work and the perfect work. Any where I can make friends easily. My strength is Dedication. If I begin to do a work I would never go anywhere without completion of the work. I am hardworking, self-motivated, cooperative and can easily adopt to any environment, use to be confident even when I was broken, have good understanding power. My strengths are that I believe in myself and I am self-motivated. I am always dedicated to my work and completed confidently what types of works have given me. Weakness My weakness is I do believe in people easily specially those who put me into troubles. I feel inferior to others when I am not able to accomplish certain things personally speaking such as to become successful in my career and or not be able to build my own ideas. I am not an easy learner and sometimes feel inferior to others. I feel uncomfortable until I finish my work, I am over ambitious person, I am extravagant person. I have short temper. I can easily believe others, very feel not done my work. I sometimes over think on matters that delays my decision, Sometimes I hesitate in expressing myself. I cant unhappy more time, I dont nervous if any person told me my weak point. I am too friendly with a person which sometime puts me in trouble and because of that I faced lots of problems in my past. How to Overcome Weaknesses Overcoming your weaknesses may seem impossible, but it is not. People do it every day. You have probably overcome many weaknesses and not really even noticed it. Moving past your shortcomings requires that you love yourself enough to nurture yourself. If you had a friend who needed help and assistance, physically, emotionally, or mentally, you would go to that friend in an instant. Now, you must move toward the view that  you are a friend of yours, too, and you must go to yourself sometimes for nurturing. It is always a much more rewarding task to increase positive qualities than reduce negative ones. If you lose your temper easily, you can focus on increasing your inner calmness. If you are prone to criticise others, try and increase the number of good things you see in everyone you meet. Working on positive goals turns the situation around from a struggle with the enemy within to a process of inner growth and blossoming. CONCLUSION The process of human improvement is not like instant coffee, or a miracle pill. There are ups, there are downs, and there are times you wonder if you are any better than when you started. Yet bear in mind that anything we did that ever brought us a feeling of joy and satisfaction, only came because we committed to it and saw it through to the end. Unlearn your weakness and use them as stepping stones to greater strengths. Start finding ways to turn your weakness into strengths. There is no weakness in people they are only the choices, because you have allowed those choices. QUESTION According to Confucius, you can lead horse to water but you cannot make it drink. In the real life situation as a student, how would you drive yourself to have passion in study? INTRODUCTION Passion is the energy that comes from bringing more of YOU into what you do. Simply put, its being who you are and doing what comes naturally. When what you do is in alignment with who you are, you get energy from doing it. Its like water flowing along its natural riverbed. It actually gains energy from the path its taking (compare that to what most people experience in their work, which is more like trying to force it up and over a mountain). Reading activity is a complex process. Reading involves a process of communication between readers and writers through writing resources. MAIN BODY Regardless of what ones motivation gain performance, they always in common that is, have an abundance of energy, daring to face the challengers and great ambition to be created. Thats why many experts think that the success of behavior is attitude. One of the factor that course a person to continue to be vigilant performance gain is the ability to infuse his passion for performing. Here are some tips to infuse the spirit. They are two factors that make a person get motivated to learn they are: First, the motivation to learn comes from internal factors. Motivation is formed due to self-awareness on the understanding of the importance of learning to develop itself and what it means to live your life. Second, the motivation to learn from external factor, that could be a stimulus from another, or the surrounding environment can affect that individual psychological. Socialize with people who are keen to learn. Ever heard of the right analogy friends with artisan blacksmith or seller of perfumes. If we get along with artisan blacksmith, then we went into smell burnt iron, and if mixing with perfume seller, we also will smell that sweet perfume. Familiarity and enthusiasm will spread to us. Socialize with people easily learn and performance, will make us even like to learn. In addition, try to find people or communities which have a good habit of studying. Ask about the experience in a variety places to those who have or are currently pursuing studies at the higher levels, the people with scholarship study abroad or those who gets the credit for a performance. Next is, learn anything means learn here understood broadly, whether formal or non-formal. We can learn about a variety of computer skills such as rafting, learn to write, make films, studying entrepreneurship and others. Furthermore, learn from the internet. We can leverage the internet to join then group of people that can be easily learned. One of our list will provide a space to exchange ideas, thoughts, and self-motivation. For example, if you want motivated to learn English, we can get into [emailprotected] mailing list. More over consort with people who are always optimistic and positive minded. In this world, there are people who always look optimistic despite problem. We will contract the spirit, passion, and senses of optimism if often socialize with people or in the community as such, and vice versa. Find motivator. Sometimes a person takes another person as a drive or a mentor in life. For example, a friend, girlfriend or spouse you too can do the same with finding a person or community that can help motivated you to learn gain performance. Learn The Understanding Not Just memorize. Yes, the main function is why we must learn to understand new things. We can memorize 100% of all subjects detail, but the more important thing is whether we are fully aware of all the memorized material. So before memorized, always endeavor to understand first the outline of the subject matter. Ability We Own Train. Actually, we can train our brains own ability. At the end of each chapter lesson, usually always given to issues of training. Without waiting for instructions from the teacher, try to answer all these questions and check the extent of our ability. If the answers do not matter in the book, try to ask the teacher. CONCLUSION In conclusion, a joint venture between the government, private organizations, and the community is very important in an attempt to foster an interest in reading among students as future heir Malaysia. No point having a regular resolution, discuss finding a solution if not conducted in a systematic and widespread. You can lead horse to water but you cannot make it drink so as a parent they will asked you to study but they cant force you to study. You they want have to effort to study.

The Optimists Daughter: A Look at Death and Dying Essays -- Optimist

The Optimist's Daughter: A Look at Death and Dying  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   "Fay struck out with her hands, hitting at Major Bullock and Mr. Pitts and Sis, fighting with her mother, too, for a moment. She showed her claws at Laurel, and broke from the preachers last-minute arms and threw herself forward across the coffin on to the pillow, driving her lips without aim against the face under hers. She was dragged back into the library, screaming, by Miss Tennyson Bullock, out of sight behind the blanket of greenery. Judge McKelva's smoking chair lay behind them, overturned" (86). This is a short excerpt from The Optimist's Daughter (1972) by the Pulitzer Prize winner for fiction, Eudora Welty. The story is centered around Laurel McKelva Hand, a young woman who left her home in the South to live in Chicago. While in Chicago she meets Philip Hand, and they are married. Philip, however, goes to war and never returns. Laurel is now venturing to New Orleans to be with her dying father. After his death Laurel and her obnoxious stepmother, Fay, travel back to Laurel's home town of Mount Salus, Mississippi. Once in Mount Salus, Laurel is greeted with many friends and acquaintances. The whole town has already prepared for Laurel and the remains of her father. The day of the funeral the whole town stops to pay their respects; the school ,the bank, the post office, and the court house all close. The funeral is perfect, but Laurel struggles with letting her father go. Laurel's "bridesmaids" also struggle; the "bridesmaids" are Laurel's closest friends and range from young to elderly women. After the funeral is over Fay returns with her family to Texas for a few days while Laurel finishes saying goodbye to her old house. Fay is very bitter t... ...eels about her. Fay, on the other hand, would be lost without her Texan accent. The Optimist's Daughter opens the mind of the reader to let him see the many reactions of friends and relatives to death and dying. As Fay strikes out during the funeral it is easy to recognize that culture also plays into people's reactions. When Fay kisses her husband goodbye, while he was in the coffin, it is because that is what her mother would have done. It can be very hard to deal with the death of a loved one, but sometimes it is even harder to deal with how others are reacting. The novel explains that, "Memory lived not in initial possession but in the freed hands, pardoned and freed, and in the heart that can empty but fill again, in the patterns of restored dreams"(179). Works Cited: Welty, Eudora. The Optimist's Daughter. The Vintage Book 1990 Edition. New York.

Comparing the Women of House on Mango Street and Bread Givers :: comparison compare contrast essays

The Women of House on Mango Street and Bread Givers  Ã‚     Ã‚   Sandra Cisneros was born in Chicago and grew up in Illinois. She was the only girl in a family of seven. Cisneros is noted for her collection of poems and books that concentrate on the Chicano experience in the United States. In her writings, Cisneros explores and transcends borders of location, ethnicity, gender and language. Cisneros writes in lyrical yet deceptively simple language. She makes the invisible visible by centering on the lives of Chicanos--their relationships with their families, their religion, their art, and their politics. Anzia Yezierska has written two short story collections and four novels about the struggles of Jewish immigrants on New York’s Lower East Side. Yezierska stories explore the subject of characters’ struggling with the disillusioning America of poverty and exploitation while they search for the ‘real’ America of their ideals. She presents the struggles of women against family, religious injunctions, and social-economic obstacles in order to create for herself an independent style. Her stories all incorporate autobiographical components. She was not a master of style, plot development or characterization, but the intensity of feeling and aspiration are evident in her narratives that overrides her imperfections. Sandra Cisneros’ The House on Mango Street, written in 1984, and Anzia Yezierska’s Bread Givers, published in 1925, are both aimed at adolescent and adult audiences that deal with deep disturbing themes about serious social conditions and their effects on children as adults. Both books are told in the first person; both narrators are young girls living in destitute neighborhoods; and both young girls witness the harsh realities of life for those who are poor, abused, and hopeless. Although the narrators face these overwhelming obstacles, they manage to survive their tough environments with their wits and strength remaining intact. Esperanza, a Chicano with three sisters and one brother, has had a dream of having her own things since she was ten years old. She lived in a one story flat that Esperanza thought was finally a "real house". Esperanza’s family was poor. Her father barely made enough money to make ends meet. Her mother, a homemaker, had no formal education because she had lacked the courage to rise above the shame of her poverty, and her escape was to quit school. Esperanza felt that she had the desire and courage to invent what she would become.